01Language / 01
Custom OCR · Kannada
Reads Kannada handwriting and print: ledger forms, applications and field notes that were never digitised.
Handwriting + printLedger & form layoutsField-note capture
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SolutionsEvery voice.Understood.
Citizen-service AI built with the Government of Karnataka. Kannada handwriting, regional speech and cited policy answers.
- 01 · Kannada inputInput
- 02 · UnderstandingUnderstand
- 03 · Policy evidenceEvidence
- 04 · Officer responseRespond
01Capabilities
The stack behind a working grievance desk.
Language, voice, triage and knowledge, assembled into one workflow that meets citizens where they are.
02Voice / 02
Regional TTS & ASR
Natural regional voices with low latency, so citizens can speak and be answered in their own dialect.
Dialect-awareLow latencyPhone-line ready
03Triage / 03
Grievance triage
Classifies, routes, summarises and drafts a response for every grievance, at the speed of a phone call.
Auto-classificationOfficer routingDraft responses
04Knowledge / 04
Policy discovery
Surfaces the exact clause from PDFs and circulars that were never indexed, with a citation.
Clause-level retrievalCited answersScales to archives
02A grievance, end to end
From a voice note to a resolved case.
Every step is logged and reviewable. Officers approve; Newron does the assembly.
- 01
00:00 · Citizen speaks, in Kannada
Speak
A voice note or call is transcribed and understood: no forms, no app, no English.
- 02
00:04 · Classified & routed
Route
Category, district and the right officer tier identified automatically.
- 03
00:09 · Policy retrieved
Retrieve
The governing rule is surfaced with its clause and current status.
- 04
00:14 · Response drafted
Draft
A reply is drafted in the citizen’s language for officer approval.
- 05
Sent · Spoken back
Reply
The approved response is delivered as natural regional speech.
03Why it matters
Reach the citizens a form never could.
1
Language in production · Kannada
4:12
Median response time (mm:ss)
100%
Cases audit-logged
Language and literacy are the real barriers to public services. Newron reduces the reliance on English-language forms and written applications. Figures across grievance categories in pilot.
04Questions
Common questions.
Kannada is in production, including handwriting recognition. No other language is in production today. The stack is built to extend to other Indian languages and regional dialects, but each one needs its own data and evaluation before we would call it supported.
Yes. Newron deploys on-premise or air-gapped within state data centres, with explicit data-residency commitments and full audit trails.
Always. Newron drafts and routes; a human officer reviews and approves every response before it is sent.
Policy discovery indexes scanned PDFs and circulars and retrieves the exact governing clause with a citation, even when the source was never digitised.
For the public sector
Bring services to every citizen.
We work with state bodies to scope a pilot on a single grievance category, on your own infrastructure, with the audit trail your compliance teams require.