01Citizen services / 01
Grievance redressal
Citizens speak in their own dialect; Newron classifies, routes, retrieves the policy and drafts a response for officer approval.
Voice-first intakeAuto-routingSourced responses
HomeIndustriesPublic sector
IndustriesPublic services.Human connection.
Meet citizens in their own language, inside government infrastructure. Built with the Government of Karnataka.
- 01 · Voice & documentsIntake
- 02 · Classify & routeRoute
- 03 · Officer reviewReview
01Where the state deploys Newron
From the grievance desk to the archive.
Language, voice and document understanding, assembled into services citizens can actually use.
02Records / 02
Digitising the archive
Custom OCR reads Kannada handwriting and print from ledgers and forms that were never digitised.
Handwriting + printLedger layoutsSearchable archive
03Policy / 03
Clause-level discovery
Surface the exact rule from circulars and PDFs, with a citation, so frontline staff answer correctly the first time.
Cited answersScales to archivesAlways current
02In pilot
Service at the speed of a phone call.
1
Language in production · Kannada
4:12
Median response time (mm:ss)
100%
Cases audit-logged
Across grievance categories in the Karnataka deployment.
03Built for government
Sovereignty, by default.
Deploy on-premise or air-gapped within state data centres, with explicit data-residency commitments.
Newron drafts and routes; an officer reviews and approves every response, with a full audit log.
Voice-first intake in Kannada, so a citizen who cannot fill an English form can still be heard.
Every answer is sourced to the governing rule, and every case is logged for oversight.
04Questions
Common questions.
Yes. Public-sector deployments run on-premise or air-gapped within state infrastructure, with data-residency commitments.
Kannada is in production, including handwriting. Other Indian languages are extensions the stack is built for, but each needs its own data and evaluation before we would call it supported.
Data stays within government infrastructure, processing is logged end to end, and access is controlled and auditable.
No — it removes the mechanical work. Officers review and approve responses; Newron handles intake, routing, retrieval and drafting.
For the public sector
Start with a single grievance category.
We work with state bodies to scope a pilot on your own infrastructure, with the audit trail and sovereignty your mandate requires.